Frequently Asked Questions

Clear, evidence-based information about starting therapy at Illuminated Thinking. If you can’t find what you need, get in touch and we’ll gladly help.

Prefer to browse by clinician? See our therapist directory.

Getting started

How do I book my first appointment?

Use our contact form to share a few details. We’ll recommend a clinician and offer the earliest suitable times. You can also browse our therapist directory and request a specific clinician.

What happens in the first session?

We complete an assessment to understand your goals, history, and what’s helped before. You’ll leave with a shared formulation and a plan for therapy—paced to your needs.

Do I need a GP referral?

No. You can self-refer. If you’d like us to liaise with your GP or psychiatrist, we can do so with your consent.

Appointments

How long is a therapy session?

Standard sessions are 50 minutes. Extended sessions (e.g., for EMDR intensives or assessments) can be arranged—just ask.

How often will we meet?

Most people start with weekly sessions. As progress consolidates, some move to fortnightly. Your clinician will advise what suits your goals and stability.

Do you offer evening or daytime appointments?

Yes—availability varies by clinician. When you enquire, tell us your preferences and we’ll match you accordingly.

What is your cancellation policy?

We operate a 48-hour cancellation window. Sessions cancelled with less than 48 hours’ notice are charged in full, as your clinician has reserved that time for you.

Fees & payments

How much does therapy cost?

Session fees vary by clinician seniority and service (therapy vs. specialist assessment). Each clinician provides their fee on their profile page. If helpful, we can suggest options that fit your budget.

How do I pay?

We accept bank transfer and card payment if requird.

Do you accept health insurance?

Most of our clinicians are registered with insurers. Please mention your insurer when enquiring so we can confirm eligibility and any excess you may need to pay.

Our approach

What therapies do you offer?

We offer evidence-based approaches, including CBT, ACT, Compassion-Focused Therapy (CFT), Schema Therapy, and EMDR-informed work where clinically indicated.

How do we measure progress?

We agree goals together and review them regularly. Your clinician may use validated measures to track change over time so you can see what’s improving and what to focus on next.

Can therapy be adapted for neurodiversity?

Yes. Many of our clinicians have specialist training in neurodiversity. We tailor pace, structure, and tools for ADHD and autism profiles—minimising overwhelm and building practical strategies that fit how you think and work.

Online & in-person

Do you offer online sessions?

Yes. Secure video sessions are available worldwide. Many clients blend online and in-person appointments for flexibility.

Where are you based for in-person therapy?

We’re based within Mearns Castle Golf Academy in Glasgow. Full directions are provided when you book. Our rooms are fully accessible.

Is online therapy as effective as in-person?

For many presentations, yes. We’ll discuss what’s likely to be most effective for your goals and adapt if needed.

Reports & letters

Can you provide reports or letters?

We can provide clinical summaries or letters (e.g., to your GP, employer, or insurer) where clinically appropriate. Longer reports (e.g., medico-legal or neurodevelopmental assessments) are quoted separately.

How long do reports take?

Simple letters are usually prepared within 1–2 weeks. Comprehensive reports depend on the scope and assessments required; we’ll confirm timelines before proceeding.

Confidentiality & safety

Is therapy confidential?

Yes. Your information is confidential and handled in line with professional standards. The main exceptions are situations where there’s a significant risk of harm or legal obligation to share. We’ll explain this clearly in your first session.

What if I need urgent support?

We are not an emergency service. If you need urgent help, contact NHS 111, your GP, local Crisis Team, or emergency services on 999. Samaritans are available 24/7 on 116 123.

Practicalities

Accessibility

Please tell us about any mobility, sensory, or communication needs before your first appointment. We’ll arrange the most suitable room and format.

Do you work with adults, children, or both?

Our core service is for adults. If you’re seeking support for a young person, include this in your enquiry and we’ll advise current options.

Do you offer supervision or CPD?

Yes—some clinicians offer clinical supervision and we host CPD events. Enquire via contact with “Supervision” in the subject line.

Ready to begin?

Share what you’d like help with and we’ll match you with the right clinician.